An engineer, not a task doer

I am an automation engineer with 6+ years of experience. Before Zaptive I worked as a software engineer at V2 Technologies, where I built CRM systems for large clients including BATB and Unilever.

That background is why I build automations differently: custom APIs, proper error handling and the edge cases most no-code builders miss.

Experience

1. Retreat USA · California

   Software Engineer · September 2024 – May 2025

   • Built real-time system integrations with Oracle Hospitality for automated room availability checks and sales workflows.
   • Designed automated guest messaging and feedback workflows to replace manual outreach.

2. V2 Technologies · Dhaka, Bangladesh (on-site)

   Software Engineer · June 2022 – September 2024

   • Helped build a CRM solution for BATB and Unilever and led the technical team for the BATB CRM system, significantly reducing operational costs.
   • Reduced the cost of running the custom reports service by more than 80% by devising an automated system.
   • Reduced false consumer contacts for BATB’s campaigns by 30% by developing an internal APK distribution platform and managing user devices with an MDM system.
   • Implemented a file-sharing platform where clients upload very large files (1 GB, 2 GB and more) in chunks to AWS S3, with thumbnails generated on the fly using the Sharp image library.
   • Worked with Git together with developers and DevOps: code reviews, version deployments and branching strategies.

   Tech: Express.js, PostgreSQL, AWS (EC2, S3, SQS, SES), Jenkins

   Junior Software Engineer · February 2021 – June 2022

   • Worked on user identity verification using the government Porichoy service.
   • Improved logging and troubleshooting, reducing the time to troubleshoot issues by 20%.

   Tech: JavaScript, Node.js, PostgreSQL, Redis, Socket.io, Git

How I work

• A clear plan first.
• A fixed price, hourly or a monthly retainer.
• A documented handoff.
• Error alerts on every automation.